Thanks for your payment. I’ve received your WordPress Fix Request and will follow up shortly if I need any additional details or access. Once I have what I need, I’ll begin troubleshooting and send you a clear recap when it’s resolved.
1) Access + confirmation
If I don’t already have access, I’ll request the minimum needed to complete the fix safely.
2) Troubleshoot + implement the fix
I’ll identify the root cause, apply the fix, and verify the site is stable.
3) Wrap-up recap
You’ll receive a short summary of what changed and what to watch next (so you’re not guessing later).
Please reply to your Stripe confirmation email (or send a message through the contact method we used) with:
Website URL
A 1–2 sentence description of what’s broken (and what you expected to happen)
When it started
What changed right before it broke (plugin update, theme change, hosting/DNS change, etc.)
Any error text (copy/paste) + a screenshot if possible
If access is required, the safest approach is:
WordPress Admin
Create a temporary admin user for me (recommended)
After the fix is complete, you can disable or remove that user
Hosting / SFTP (only if needed)
Provide host login, SFTP credentials, or a temporary access method
If your host supports it, invite as a user instead of sharing a master password
Important
Avoid sending passwords in a plain email if possible. If you must, send the username and password in separate messages.
If your site is currently down or you’re losing leads/sales, book a quick triage here so we can prioritize the fastest path:
Book a 15-minute triage:
Book Triage
If this request turns out to be outside the scope of a standard flat-rate fix, I’ll let you know immediately and provide options before proceeding.